Deletion requests

Removing a member and deleting their data are different things, and people asking for one often mean the other. Establish which before you do anything, because one of them cannot be undone.

Removing

Ends their access and their subscription at the end of the paid period. Their record and their posts stay, attributed to a former member. This is what you want for somebody who is leaving.

Deleting

A member deletes their own account, from the danger zone on their account page. That is the right route: the request is theirs to make and theirs to confirm, and it removes their personal data rather than just their access. Point them at it rather than doing something approximate on their behalf.

Deleting the account ends their paid memberships at the close of the period they have paid for, with no refund. A payment plan or agreement they signed with you keeps billing, because it is an agreement with you and not part of their Drry account. Removing them from your community stops a plan only when you choose to end it in the question Remove asks.

A member leaving only your community

A member can also delete just their membership in your community, without touching their Drry account or any other community they belong to. They find Delete your membership in the danger zone of their account page on your community. It walks them through what is erased, what happens to their payments and what stays, and then asks them to confirm.

• Erased in your community: their profile (name, handle, photo, bio and profile answers), their posts and comments, likes and poll votes, course progress, quiz attempts, listening history, RSVPs and notifications.

• Payments: a paid membership is cancelled, so it stops renewing and ends at the close of the billing period they have paid for, with no refund. A payment plan or agreement they signed keeps billing, because they committed to it. If the paid membership cannot be cancelled, nothing is deleted and they are asked to try again.

• Kept as a record: receipts and orders, agreements they signed, messages they sent in conversations (the other people keep them), their answers on your forms, and your contact record for them, which holds their email opt-out.

• Not offered to the owner or to team seats. They are told why instead. A paused community holds the request.

Only deleting the whole Drry account erases the kept records too, so that is still the answer when someone wants everything gone.

Your own obligations

You are the one holding your members' data, so the answer to what am I legally required to do depends on where you and they are. Publish your own privacy policy from the legal section of Customize, and get somebody qualified to read it.