Offer a free trial to new members
Give first-time joiners 1 to 30 free days before their first charge. Creator and Growth, set by the owner under Offers.
- trial
- pricing
- members
- offers
A free trial lets someone who is new to your community try everything for a set number of days before their first payment. It is on Creator and Growth, and only the owner can change it. It is under Offers, on the Free trial tab.
It needs a monthly or yearly membership price. A community that charges once for lifetime access has no later charge to delay, so it cannot offer a trial.
Open Offers, then the Free trial tab
The tab appears once your community sells a paid membership.
Switch it on and choose the length
Any whole number of days from 1 to 30. Seven is the default, and there are quick buttons for 3, 7, 14 and 30.
Choose which levels include it
If you sell membership tiers, each level has its own switch. If none are ticked, nobody is offered a trial.
Check the preview and save
The card shows exactly what new members will see, such as the number of free days followed by your normal price. Press Save free trial.
What a new member sees
Your join page and level chooser say how many days are free, and so do funnel offer buttons that lead to your join page and your bio link store card. The member adds a card when they join, nothing is charged until the trial ends, and they can cancel any time before then. When it ends, they are charged your normal price and carry on.
They get an email when the trial starts, a reminder before it ends, and a note if their card is declined.
How trial members show up
In your Members list a trial member is labelled Trial rather than Paid, and trial members are counted beside your paying members instead of inside them. Segments have a Free trial value. The trial card also keeps four counts: in trial now, paid after trial, ended unpaid, and trials started.
Common questions
Can a member try it without adding a card?
No. A card is required at signup, so the first payment happens by itself when the trial ends.
What if I move below Creator?
New members are no longer offered a trial. You can still switch the setting off to clear it.
Can I run a trial and an offer together?
No. Someone who joins through an offer link pays the offer price and gets no trial. They are separate tools, and both live under Offers.