Where your signups go

Everyone whose email you have is under Emails, on the Audiences tab. Members and non-members together.

The left rail has three groups: the ones Drry keeps for you (All contacts, Members, Not joined), then your segments, then your lists, then your tags. There is also a standing Blocked list. Under Needs attention, which only appears while someone is in it, are the people who are bouncing, complaining or paused.

A strip across the top shows People (members and people who have not joined), New in 30 days, Engaged (the share who opened something in the last 30 days) and List health. List health reads All clear until somebody is bouncing, complaining, paused or newly blocked, then offers a Review link.

The columns

• Person, with a Member badge if they joined your community. Their email sits under the name, with where they came from in plain words, such as imported from a CSV. Someone who can be emailed shows nothing extra. A bounce, a pause or a block shows beside the name, with the reason under it. Not opted in shows for someone who gave you their address but did not tick your marketing consent box. That is different from Unsubscribed, which is someone who left your list, and your email broadcasts skip both.

• Engagement, for example Opened 3 of the last 5, counted over your most recent broadcasts. Test sends and journey emails do not count toward it.

• Spent, what they have paid you. Owners and admins only.

• Tags, editable directly in the table.

• Joined, on wide screens.

Click a person for a side panel with their recent emails and what each led to, what they have spent, and the segments, lists and tags they are in. The arrow keys step through the list. The menu on each row opens the same actions: tag, add to a list, take off this list, unsubscribe, block or delete.

Select several people and the bar at the bottom lets you tag them, add them to a list, unsubscribe them, block them or delete them. Email these appears only when you have selected a whole group with no search active.

Shoppers who left checkout

Someone a Leaves checkout without paying journey reaches becomes a contact, shown as "started a checkout" (Checkout in an export, and in the audience source filter). Until a journey reaches them they are only counted on the Orders tab, not added to your contacts. Becoming a contact doesn't opt them in to your broadcasts: a new contact shows as Not opted in, and someone who was already a contact keeps the status they had. The reminder journey is what emails them, and an unsubscribe stops that too. See Remind shoppers who left checkout.

Your form's own answers

The Audiences table shows people. It does not show what they typed into your form's other fields.

Those are on the form itself, on its Responses tab, and you can export them as a CSV. The tab also says where each response came from: Submitted on (the page, popup, guide, blog post or form page it was sent from), Came from (the site that sent the person, or Direct) and Campaign (the link's source and campaign tags). A response from before this was recorded shows a dash, and so does a booking's intake form. The CSV adds source columns at the end: the page, its path, the first page of the visit, the referring site and the link's campaign tags. A person's timeline shows a short line under their submission when there is a referring site or a campaign. Drry never keeps ad click ids, other link parameters or an IP address for this. If you built a survey or an enquiry form, that is where the answers live.

Getting your data out

Export is available on every plan, free included, with no limits and no support ticket. Your list is yours.