Moderating your community

Every tool in this article works on every plan, free included. The AI screening that holds posts before anyone sees them is a separate, Growth-only feature covered in its own article.

On any post

The menu on a post gives you, as a moderator:

• Pin or Unpin, on posts rather than replies. A pinned post sits at the top of the feed.

• Remove, which takes it out of the feed for everyone.

You cannot edit someone else's post. Only the author can. If the wording is the problem, remove it and talk to them.

Removing is not a permanent deletion. The post is kept and can be put back, and any images or files attached to it stop counting against your storage.

Reports

Members can report a post, a message, or something said in a live session. Reports land in the Review tab of the Community console, which carries a count badge.

Reports work on every plan. The tab groups them by where they came from: messages, live chat, member reports, and, on Growth, anything the AI held.

Pausing someone

Between doing nothing and removing a member there is Pause posting. It stops that person writing anything for one hour, twenty four hours, seven days, or until you lift it.

They keep their access and can still read everything, and they can still report things. There is a private note field so you remember why.

You cannot pause yourself or another admin.