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How email works in Drry

The four kinds of email your community sends, which of them a member can switch off, and who they appear to come from.

2 min readUpdated
  • email
  • overview

Email is not one feature here. Four different things send mail, they follow different rules, and knowing which is which saves a lot of confusion.

1. Account email

Sign-in codes, receipts, booking confirmations, cancellation notices. Nobody can unsubscribe from these, because they are the mechanics of an account somebody chose to have. They always go out, even to somebody who has opted out of everything else.

2. New content emails

When you publish a lesson, a course or an audio track, your members are told. Batched, so publishing six things does not send six emails. Members can switch these off individually. Available on every plan, free included. Each member they reach counts toward your monthly emails.

3. Broadcasts

The emails you write and send to a chosen audience. They carry an unsubscribe link, respect your do-not-email list, and count toward your monthly emails.

Posting in your community with Also email this to members ticked is treated the same way: it counts toward your send allowance, goes only to members who take announcements and offers, and carries an unsubscribe link. See Your send allowance.

Publishing files in Resources can email members too, but only when you tick Email members about these files. It is one email per member listing the files they can open, counts toward your send allowance, and is held to the same 20 community emails per member per day as posts. See Publish files and email your members.

4. Journeys

Automated sequences: a welcome series, a nurture sequence after somebody downloads a freebie, a win-back after somebody goes quiet. Same rules as a broadcast. Available on the Creator plan.

Common questions

Can a member unsubscribe from everything?

From your broadcasts, journeys and other promotional emails, yes, with one click. They cannot unsubscribe from sign-in codes and receipts, and you would not want them to.

Do my admins get the member emails?

You and your team receive the new content emails too, which is the simplest way to see exactly what a member got.

Where do I set the reply address?

Replies come back to you. Connecting your own sending domain is what makes the whole thing, including the address people see, yours.

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