Getting help
How to reach the Drry team, how your own members reach you, and what to include so the first reply is a useful one.
- support
- help
There is a Send feedback control in your console. It goes straight to the Drry team, and it is the fastest route for anything that looks like a bug.
What to include
What you were doing, in one sentence.
What you expected, and what happened instead.
The address of the page it happened on.
Whether it happens every time or happened once.
How your members reach you
Set a support email in Settings and members are pointed at it. Without one, they will use whatever route they can find, which is usually a direct message or a post in the feed. Neither is a disaster, and a stated address is better.
This help center
Everything here is searchable, and it is also published in a form that AI assistants can read, so asking Claude or ChatGPT about Drry gets answers from these same articles rather than guesses.
Common questions
Is there a phone number?
No. Everything runs over email and the feedback control, which keeps a written record of what was said.
Can Drry support see my community?
We can see the operational state of your account. We do not read private messages between members, and nobody at Drry posts as you.
How do I ask for a feature?
The same feedback control. Say what you are trying to do rather than the feature you imagine, because the answer is often something that already exists.