Storage: what counts and what does not
What fills up your allowance, what is free, and what happens when you run out.
- storage
- video
- courses
Every plan includes storage: 5 GB on Free, 50 GB on Creator, 1 TB on Growth. You can see how much you have used in Settings, under Plan & billing.
If you own more than one community, they share one storage allowance, and what you see is the total across all of them. Files in any of your communities count toward it. See One plan for all your communities.
What counts
Video files you upload, at their original size
Lesson attachments
Files in your Resources library, and any cover photos you give files, links and folders
Audio tracks and their cover images
Images: logos, covers, guide photos, images inside lesson bodies, and the pictures in your blog posts
Event recordings
Files you sell, and lead magnets you give away
What does not count
The playback versions we make from your video. Every upload becomes four different quality levels, and none of them count.
The thumbnail we pull from your video
Captions and transcripts
In short: you are billed for what you uploaded, not for what we made from it.
Running out
Hitting the limit stops new uploads. Nothing you already have is deleted, hidden, or degraded. Your members notice nothing.
To free up space, delete videos and attachments you no longer need, and check for duplicated courses. Duplicating a course copies its video files, so a duplicate costs the same again.
Going over your storage
Creator and Growth can go past their included storage if you turn on extra usage, the same opt-in already used for live video and email overage. It is one shared toggle, not a separate one for storage.
It costs $0.20 per GB of the billing period's peak usage past what your plan includes. Peak means the highest point your storage reached during the period, not an average. With several communities, the peak is the group's total, and it appears as one line on your statement.
Free cannot go over. Uploads are blocked at the limit, and there is no overage option to turn on.
Alerts
If you have turned on extra usage, you get an email at 90% of your included storage, and again once you actually go over. Members and editors who hit a storage-related refusal never see specific numbers, just a generic message to contact the community owner.
This $0.20/GB charge rides the same spend cap as live video and email overage. See Live video usage and your spend cap for how that shared cap works.
Common questions
How do I find out what is using the space?
There is currently only a total, not a breakdown. Your video files are almost always the answer: they are typically hundreds of times larger than everything else combined.
Does deleting a lesson free up its storage?
Yes, straight away.
What happens if I downgrade and I am over the new limit?
Nothing is deleted. Everything you have keeps working. You just cannot upload anything new until you are back under.
Do event recordings count?
Yes, and they accumulate. There is no automatic clean-up, so it is worth deleting recordings you will not use again.
Do links in Resources count?
The link itself costs nothing, because nothing is uploaded. A cover photo on it does count. See Resources: limits, storage and counts.
Does taking a picture out of a blog post free its storage?
No. A post keeps every picture it has shown, so undo and History can bring them back. Deleting the post frees them. See Covers, pictures and storage.