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Auto-DM inbox settings

Set a welcome message, a default reply, ice breakers and a menu for people who DM your Instagram.

1 min readUpdated
  • auto-dm
  • instagram
  • welcome message
  • ice breakers

The Inbox settings card, under When somebody DMs you, sets what Auto-DM does when someone messages you without a keyword. Each one is an auto-reply like any other, with a message, steps and a button.

  • Welcome message: for someone messaging you for the first time.

  • Default reply: for a DM that matches none of your keywords. Pick how often one person can get it: Once a day, Once a week or Once a month.

  • Ice breakers: up to 4 questions Instagram shows people before they first message you, each with its own answer.

  • Menu: up to 20 items in the menu inside your Instagram chat, each with its own answer.

Only one welcome message, one default reply and one story-mention reply can be live at a time.

Your own replies always come first: when you answer someone by hand, Auto-DM steps back from them for as long as When you reply yourself says. See Auto-DM people, opt-outs and broadcasts.

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